Privacy policy
What is personal information?
Personal information is information that can identify you directly or indirectly. For example, your first name, last name, date of birth, postal or e-mail address, customer number, purchase history...or the IP address of your computer etc.
A processing of personal information is any operation or set of operations performed on personal information. For example, collecting, recording, consulting, analyzing personal information are processing of your personal information.
Why this policy ?
This Privacy Policy informs you of the conditions under which our site collects and uses your personal information. This Policy supplements the information provided to you when you submit your information to us by filling out a form. For example, when you create a customer account , or when you join our mailing list.
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This Privacy Policy applies to information collected online or by email, online chat or telephone. This policy applies to personal information about all of our customers and prospects, regardless of the channel through which the information is collected.
What information do we collect ?
We may process the following categories of personal information:
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Information about your identity: title, surname, first name, address, date of birth...
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Contact information: postal address, phone number, email address...
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Financial information: information related to means of payment...
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Technical information: connection data, browsing history, login and password...
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Business information: purchase history, product reviews, customer segment, phone records...
The information you provide us depends on your interactions with our company: creating a customer account on on our website, newsletter subscription, customer service contact. You will be informed whether your information is required or optional when collected. Failure to provide information marked as mandatory will prevent us from fulfilling your request. For example, your shipping address is required to deliver your order.
Please note that we do not store your credit card information used to pay for your purchases on our website, as this information is communicated directly to our Payment Service Provider in a secure mode.
Why we process your information ?
For each processing, we collect and use only the information that is relevant and necessary for the intended purpose.
We process your data for the purpose of performing a contract with you in order to:
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Create and manage your member account;
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To record, manage and fulfill your orders, including delivering the product you have purchased and communicating with you about the status of your orders;
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Handle your requests and complaints;
We also use your data for other purposes that allow us to pursue our legitimate interests, always respecting your rights and interests, and where necessary, on the basis of your express consent:
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Manage and improve customer relations and the quality of customer service;
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To improve your experience when using our Website;
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Implement commercial prospecting operations by e-mail, SMS and postal mail;
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To provide you with offers tailored to your preferences through profiling and segmentation methods (methods to better understand your preferences in order to provide you with personalized service and product offers);
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To carry out satisfaction surveys, to know your opinions, interests, preferences, suggestions and comments on our products;
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Continuously improve our products and services so that they meet your expectations;
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Ensure the management and publication of customer reviews on our products;
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Prevent abuse and fraud and manage litigation;
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Inform you of new services or changes to our sites and applications
Your data may also be used to comply with our legal or regulatory obligations.
Security of your information
We take all necessary steps to ensure the security and confidentiality of your personal information to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your information is ensured by measures such as protection of our information systems, backup of information, etc.
How long do we retain your information ?
We ensure that we retain your personal information only as long as necessary to fulfill each of the purposes outlined in this Privacy Policy.
We apply appropriate retention periods for each purpose, for example:
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For customers purchasing on the internet or by phone, we retain their personal information for 4 years from their last order.
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For people who have never made a purchase, we keep their information for 2 years from their last interaction on our website (eg : subscribed to the newsletter)
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We are required to keep accounting information about your purchases for a period of 7 years in order to fulfill our legal obligations.